How to raise a complaint and how Eco Simply handles and resolves complaints.
Eco Simply is committed to delivering high-quality home energy installation services across Birmingham and the West Midlands. If something goes wrong or you are unhappy with any aspect of our service, we want to hear about it so we can put it right.
Please contact us as soon as possible so we can try to resolve the issue. You can reach us by:
To help us investigate, please include:
We will acknowledge your complaint within 3 working days and tell you who is handling it.
We will look into the matter thoroughly. This may involve reviewing our records, speaking with team members and, where relevant, arranging a visit to inspect any work.
We aim to provide a full written response within 14 working days. If the matter is complex, we will let you know and give you an updated timeline.
Our response will explain what we found and what we propose to do. If remedial work is needed, we will arrange it at a time that suits you.
If you are not satisfied with our response, you can ask for a senior review. We will re-examine the complaint and provide a final response within 14 working days.
If you are still not satisfied after our internal process, you can contact:
We record all complaints and use them to improve how we work. Complaint data is handled in accordance with our Privacy Policy.
Last updated: July 2025